Build and nurture strong, long-term relationships with a portfolio of MSP clients, ensuring they achieve optimal value from our platform
Identify upsell and renewal opportunities by understanding client goals and aligning them with inforcer’s solutions
Collaborate closely with the Implementation team to ensure smooth client onboarding
Champion the voice of the customer internally, relaying insights and feedback to Product and Engineering teams to help improve our platform
Use data and account health indicators to proactively engage with clients, identify risks and drive adoption
Help clients get the most from the platform by developing and guiding account plans aligned with their objectives
Cross collaborates with Sales, Support, Product and Marketing to deliver an exceptional end-to-end client experience
Support customer adoption and retention with workshops and training, both in person and virtually

Experience in Account Management, Customer Success or a similar client-facing role in the MSP or cybersecurity industry
Excellent communication skills with the ability to build strong client relationships
Commercially minded with confidence in identifying growth and renewal opportunities
Highly organised and self-driven, capable of managing multiple client relationships at once
Comfortable in a fast-paced, tech-driven environment and working across teams

Competitive Compensation : Attractive salary, benefits and competitive annual leave allowance
Work-Life Balance: Flexible working hours and hybrid/remote working options to support a healthy work-life balance
Regular Team Socials: We celebrate our team, our milestones, and our new businesses with social events every month
Investing in Your Future: We encourage a growth mindset through proactive development opportunities. Such as continuous learning opportunities, professional training programs, and career advancement paths
Inclusive Environment: A supportive and inclusive workplace that values diversity and encourages collaboration and innovation
Employee Recognition: Programs to recognise and reward employees for their contributions and achievements

Partner Success Manager

Key skills