About this role

Manage and deliver an exceptional by-appointment-only service—including timely scheduling of appointments, engaging with customers to understand their needs and budget, providing professional and thorough product advice, and confidently closing sales.
Provide responsive sales and customer support through our CRM platform.
Handle inbound and outbound calls with professionalism, empathy, and strong product knowledge.
Maintain the display standards and overall cleanliness of the store.
Collaborate with logistics and product teams to resolve order, delivery, and service issues efficiently.
Represent our store and partner brands with consistent, high-quality communication.
Contribute to achieving and exceeding sales and customer support performance goals (KPIs).

A warm, approachable, and professional personality with a genuine passion for customer service.
Strong communication skills in Thai and English, both written and verbal.
Proven retail customer service experience, ideally in musical instruments.
Familiarity with customer service platforms (CRM systems preferred).
Excellent listening, problem-solving, and conflict-resolution skills.
A team player with strong attention to detail and a proactive attitude.
Must be currently based in Bangkok.

Boutique Sales Associate

Key skills