Sales Operations Supervisor

Role Overview

• Lead daily operations and ensure smooth workflow across all departments.
• Turn company goals into clear plans and measurable results.
• Create, update, and maintain operational policies, SOPs, and best practices to keep processes consistent and scalable.
• Spot potential issues early and design practical solutions to keep teams efficient and adaptable.
• Use neurodivergent thinking to notice patterns, inefficiencies, and creative solutions that improve processes and customer outcomes.
• Supervise, coach, and mentor team leads and team members to meet KPIs and grow professionally.
• Build a supportive, inclusive culture that values different thinking styles and strengths.
• Hold regular performance reviews and development talks, offering clear feedback and guidance.
• Encourage a culture of ownership, accountability, and continuous improvement.
• Support leadership in planning and achieving monthly, quarterly, and yearly business goals.
• Manage project timelines, priorities, and resources to deliver results on time and at a high quality.
• Oversee cross-functional projects to improve order flow, forecasting accuracy, and customer satisfaction.
• Ensure all processes follow company standards and compliance requirements.
• Track and analyze key operational metrics to support decisions and find areas for improvement.
• Prepare weekly and monthly operations reports for leadership.
• Lead root cause analysis and improvement projects using data insights, automation, and creative problem-solving.
• Promote innovation and adaptability by encouraging teams to test, improve, and adopt better ways of working.

Requirements

• Minimum 5 years of experience in sales operations and order management, with a solid understanding of the full sales cycle
• Proven experience leading teams and managing operations
• Strong analytical and problem-solving skills; proficiency with data and process analysis tools
• Excellent communication, stakeholder management, and organizational skills
• Working knowledge of project management methodologies is a plus
• Ability and willingness to work on a hybrid night shift work setup in Silver City, Pasig

Benefits

• Flexible work arrangements
• Professional development opportunities