Respond promptly to IT queries from staff, providing clear and concise guidance and support.
Troubleshoot and resolve hardware, software, and network issues efficiently.
Perform password resets, account management, and other routine IT tasks.
Set up and configure new laptops, desktops, and other technology for new staff members.
Assist and collaborate with colleagues across different teams and departments, including supporting Kinetic Software systems.
Document issues, solutions, and processes to improve team knowledge and efficiency.
Identify recurring problems and propose solutions to enhance IT operations.

Operating Systems: Windows 11, macOS basics.
Office Productivity Software: Microsoft 365 (Word, Excel, Outlook, Teams, OneDrive).
Authentication & Access Management: Single Sign-On (SSO) solutions.
Email & Collaboration Tools: Exchange, Teams, video conferencing tools.
Networking basics: Connecting devices to Wi-Fi, troubleshooting network issues, VPN usage.
Device Setup & Configuration: Imaging, software installation, configuring new laptops/devices.
Ticketing & Support Systems: Jira Service Desk, ServiceNow, Freshdesk, or similar.
Strong interpersonal and communication skills; able to explain technical issues clearly to non-technical staff.
Quick thinker and problem solver, able to adapt to evolving IT challenges.
Approachable and customer-focused with a collaborative mindset.
Solid foundation in IT, including knowledge of operating systems, office software, and common office technology.
Experience with IT ticketing systems and support processes is a plus.
Able to work independently as well as part of a team.
Strong organisational skills and attention to detail.

25 days holiday (plus bank holidays)
with extra days the longer you’re with us
Two paid wellbeing days each year, with a budget to enjoy some time out with someone important to you
Enhanced pension contributions to support your future
Two paid days a year to give back through volunteering, charity work, or sustainability projects with our Green Team
Salary sacrifice schemes for electric vehicles and cycle-to-work
24/7 access to our Employee Assistance Programme for confidential advice and support
A full annual health check to keep you at your best
A flexible benefits platform
from life assurance and learning opportunities to retail discounts and cinema tickets
A genuine people-first culture where your growth and wellbeing come first
Performance-related bonus scheme to reward your contribution
Regular socials
from team get-togethers to all-company celebrations, with each department owning a budget for their events
The opportunity to attend group conferences, away days and learning forums both in the UK and abroad
network with other talent
Well-stocked kitchens offering free breakfast, fresh fruit, hot and cold drinks, and a range of tuck shop goodies to keep you fuelled throughout the day.

IT Support Assistant

Key skills