Define and implement regional priorities to ensure all recurring revenue, margin and portfolio growth targets are met
Drive contract renewals, account expansion (upselling/cross-selling) and adoption of new services within the installed base by leading a high-performing team of Customer Success Managers
Collaborate closely with Pre-Sales and Offer teams to design winning solution strategies tailored to customers' evolving needs
Lead weekly follow-up committees and ensure absolute accuracy of CRM data related to the contract lifecycle
Act as a functional manager to ensure smooth service delivery, working closely with Customer Service Management
Provide weekly visibility to Sales Leadership on performance and internal/external communication needs

Minimum 5 years' experience in a Customer Success–oriented role, including 1–2 years in managerial positions
Fluent English (we are an international group — this is a mandatory requirement)
Demonstrated commercial agility, particularly in retention strategies, and recognised leadership with the ability to rally teams around customer success

Head of Customer Success

Key skills