Customer Success Management Team Lead, Germany

Role Overview

• Hire, onboard, and lead a team of CSMs. Provide clear direction, tailored coaching, and consistent support to help each team member thrive and grow.
• Own team and individual performance by staying on top of priorities, outcomes, and actionable data insights.
• Monitor key performance metrics at both the team and individual level. Proactively identify trends, uncover bottlenecks, and drive continuous improvement through targeted initiatives.
• Lead by example by managing your own small portfolio of customers. Deepen relationships, drive account growth, and turn customers into loyal Moss advocates
• then share those insights to guide and coach your team.

Requirements

• Proven experience leading a high-performing Customer Success or Account Management team (1+ year).
• Experience working with SMB customers in a B2B SaaS or FinTech environment.
• Fluency in both German (C2) and English (C1).

Benefits

• Top-of-market compensation package, including equity.
• Additional benefits include: 20 days “work from abroad”, 600EUR/GBP Learning & Development Budget, and other local benefits.