Solving interesting cases for Bask customers.
Troubleshooting customer issues alongside our engineering team.
Working with other Bask teams to provide advice and assistance, both internally and externally.
Developing and improving internal tools alongside engineering.
Specializing in a few product areas and owning that within the team.
Improving existing, and identifying new, internal documentation, processes and policies.
Assisting Customer Success Managers with Enterprise requests.

You understand modern web architecture, frontend frameworks like Next.js and React, cloud technologies, serverless computing and DNS.
6+ years of experience in Customer Success Engineering
You comprehend how metered usage and subscriptions work in a complex SaaS product.
You enjoy engineering solutions to resolve root causes of recurring problems.
You are experienced with incident management and procedural communication.
You possess exceptional communication skills.
You have an inquisitive mind and lead by example.
You are comfortable working with a fully remote, globally distributed team.
You have a passion to deliver a customer experience second to none.
Availability to work within a weekend on-call rota.

Great compensation package and stock options.
Culture Focused. We prioritize building a high-performance culture of top talent. At Bask, you'll work with a team of smart, motivated and happy people who like to have fun.
Learn and Grow
we provide mentorship and send you to events that help you build your network and skills.
Unlimited PTO. We trust you to do what is necessary to get your job done while maintaining a healthy work/life harmony. We offer unlimited time off and encourage you to take it.
Remote Friendly
Work with teammates from different time zones across the globe.

Lead Customer Success Engineer

Key skills