Payment Support Specialist – Maternity Cover

Role Overview

• Serve as the primary contact for clients and end-users, expertly handling all invoice and payment-related questions via email and phone.
• Monitor outstanding receivables and support debt management activities, including follow-ups on overdue payments in line with internal policies.
• Collaborate closely with our Sales and Development teams to ensure a high level of customer service and the smooth delivery of billing processes.
• Manage key financial tasks including, invoice processing, payment management, refunds, and debt reconciliation.
• Gather valuable customer feedback and advocate for their needs across departments to drive continuous improvement.
• Actively contribute to enhancing and streamlining our company's billing processes.

Requirements

• At least one year of experience in customer support or a related field
• Exceptional written and verbal communication skills in Lithuanian and English (fluency in a second language is a great asset)
• A natural problem-solver with strong analytical skills and meticulous attention to detail
• The ability to thrive in a fast-paced environment while managing multiple ongoing tasks
• A true team player with a client-first mindset and a genuine passion for helping people
• A continuous learner who is receptive to feedback and always looking to grow.

Benefits

• Tailored benefits package by location
• we aim to empower our employees by offering customised benefits suited to each market
• Your tech, your way
• choose the tech gear that aligns with your comfort and meets your preferences
• Hybrid work style
• collaborate with the team in-office several days a week and embrace the flexible work model
• Work-life balance
• enjoy extra paid days off during the summer and Christmas season annually. Also, we will celebrate your work anniversaries with additional days off to recognise and reward your milestones
• Health & Wellness
• we prioritise your physical and mental well-being by providing designated packs and access to the Headspace app
• Continuous growth
• quarterly development talks, a dedicated time during working hours each week for training and development, defined career paths and internal mentorship opportunities
• Customised onboarding
• we will prepare an Onboarding Plan to ensure an easy and smooth beginning
• Be part of an international team
• the opportunity to work from any other Signicat office for 2 months per year and 3 weeks per year from any European country
• Give back to the community
• option to use 16 hours of paid volunteer time each year to support a charity or cause you are passionate about
• Empowering feedback culture
• by using employee engagement tools, we ensure that every voice is heard, empowering us to grow together
• Meet-ups
• frequent office gatherings and biennial Kick-off event to bring every Signicat under one roof that you don’t want to miss
• Modern workplace
• our contemporary yet homey office in Vilnius offers a pet-friendly environment and features an outdoor terrace situated in the vibrant district of Paupys.