Gather valuable customer feedback and advocate for their needs across departments to drive continuous improvement.
Actively contribute to enhancing and streamlining our company's billing processes.
Requirements
At least one year of experience in customer support or a related field
Exceptional written and verbal communication skills in Lithuanian and English (fluency in a second language is a great asset)
A natural problem-solver with strong analytical skills and meticulous attention to detail
The ability to thrive in a fast-paced environment while managing multiple ongoing tasks
A true team player with a client-first mindset and a genuine passion for helping people
A continuous learner who is receptive to feedback and always looking to grow.
Benefits
Tailored benefits package by location
we aim to empower our employees by offering customised benefits suited to each market
Your tech, your way
choose the tech gear that aligns with your comfort and meets your preferences
Hybrid work style
collaborate with the team in-office several days a week and embrace the flexible work model
Work-life balance
enjoy extra paid days off during the summer and Christmas season annually. Also, we will celebrate your work anniversaries with additional days off to recognise and reward your milestones
Health & Wellness
we prioritise your physical and mental well-being by providing designated packs and access to the Headspace app
Continuous growth
quarterly development talks, a dedicated time during working hours each week for training and development, defined career paths and internal mentorship opportunities
Customised onboarding
we will prepare an Onboarding Plan to ensure an easy and smooth beginning
Be part of an international team
the opportunity to work from any other Signicat office for 2 months per year and 3 weeks per year from any European country
Give back to the community
option to use 16 hours of paid volunteer time each year to support a charity or cause you are passionate about
Empowering feedback culture
by using employee engagement tools, we ensure that every voice is heard, empowering us to grow together
Meet-ups
frequent office gatherings and biennial Kick-off event to bring every Signicat under one roof that you don’t want to miss
Modern workplace
our contemporary yet homey office in Vilnius offers a pet-friendly environment and features an outdoor terrace situated in the vibrant district of Paupys.