Provide production support for already delivered GIS projects focused on laser scanning of trees.
Handle customer-reported data issues via tickets, fulfill special requests from customers and project managers, and ensure delivered datasets, outputs, and GIS deliverables remain correct and usable.
Triage and resolve post-delivery production tickets related to tree laser scanning deliverables (point clouds, images, derived tree metrics, GIS data).
Investigate data issues, run controlled reprocessing / re-export steps when needed.
Perform quality checks and document results.
Manage customer and PM special requests: custom AOIs, additional formats, extra attributes/metrics, alternative projections, incremental deliveries, tailored map exports.
Coordinate with stakeholders and internal teams (Data Processing, Validation, QA, Engineering, AppDev) for escalations; provide clear evidence, examples, screenshots.
Maintain accurate ticket updates: impact, root cause, workaround, ETA, final resolution; follow SLA and incident process.
Improve operations: maintain runbooks, known-issue lists, delivery checklists, and propose automation for recurring fixes.

Experience in production/post-delivery support for GIS, geospatial data, or remote sensing deliverables.
Strong understanding of GIS fundamentals, tools: QGIS/ArcGIS, LAStools, CloudCompare (or equivalents).
Ability to run QA checks and explain issues clearly to customers and project managers, run structured customer troubleshooting calls (collect evidence, confirm expectations, agree on acceptance criteria).
Strong SQL skills; comfortable investigating data in relational databases.
Familiarity with ticket-based workflows (prioritization, SLAs, escalation paths, customer communication).
Strong problem-solving and stakeholder communication in a ticket-driven environment.
Strong ownership mindset: drives issues end-to-end.

Data Support Specialist

Key skills