Sales Support Specialist

Role Overview

• Taking, confirming and inputting customer orders
• Monitoring customers and liaising closely with commercial, logistics and quality departments
• Inputting purchase orders
• Dealing with customer queries and responding in a timely manner
• Sending requested quality documents to customers and liaising with the Quality team when necessary
• Sending product samples to customers when required, including handling samples in the office or coordinating with warehouses
• Sending price quotes to customers, liaising with the Product Management team and collecting necessary information
• Assisting with lead qualification
• Arranging and following up on samples
• Logging opportunities and quotes in the CRM system
• Supporting sales reps with follow-ups on open quotes, opportunities and sample requests
• Updating CRM data to ensure sales reps have accurate and up-to-date information
• Assisting with the preparation of tender documents or contract renewals
• Acting as the first point of contact for internal requests on behalf of the sales team
• Ensuring sales reps are informed of any customer issues, delays or operational changes
• Liaising with the Finance team on the creation of new customers and the updating/uplifting of credit limits
• Monitoring shipments to customers when necessary and ensuring high levels of customer service
• Reviewing and controlling stock levels for key accounts, ensuring sufficient inventory for contracts
• Producing reports for senior managers
• Making travel arrangements for senior managers and, as required, for members of the commercial team
• Any other task at manager’s discretion

Requirements

• Fluency in English is essential and an additional European language is highly desirable
• Proven experience in a commercial, sales support, or analytical role. Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, interpersonal, and customer service skills (internal and external).
• Advanced Excel proficiency (e.g., pivot tables, VLOOKUP, formulas); Power BI or similar BI tools are highly desirable.
• Sound understanding of CRM and/or ERP systems and their functionalities.
• Confident interpreting data and providing actionable insights to support commercial teams.
• Professional, proactive, and results-driven with a strong business acumen.
• Able to work under pressure, meet deadlines, and adapt to an evolving business environment.
• Commitment to customer service (internal and external)

Tech Stack

• ERP

Benefits

• Personal growth, including training and development opportunities
• Health Cash Plan
• Subsidised gym membership