Manage day-to-day system administration across Salesforce, billing platforms, and website integrations to maintain operational continuity and reporting accuracy
Optimize Salesforce configuration, workflows, automation, and reporting
Lead smaller-scale system improvement projects
Manage integrations and ensure accurate data flow
Translate business needs into system requirements
Improve documentation and internal system standards
Support data quality and reporting accuracy and visibility for leadership
Coordinate vendors or technical support resources
Assist with system updates and enhancements
Develop user documentation and support training initiatives
Partner with operations leadership on ongoing system improvements
Monitor system performance and recommend incremental improvements.

3-6 years of experience managing or improving business systems (CRM, ERP, or operational platforms)
Strong hands-on Salesforce experience (configuration, workflows, reporting, dashboards)
Experience supporting system enhancements or smaller-scale redesign initiatives
Strong problem solving and execution skills
Comfortable operating in fast-paced, entrepreneurial environment
Experience working with cross-functional teams to translate business requirements into system solutions
Familiarity with system integrations and data flow concepts
Experience supporting user training and documentation
Experience coordinating vendors or technical partners preferred
Experience in healthcare, DME, eCommerce, or regulated industries preferred
Bachelor’s degree in information systems, Business, Computer Science, Engineering or related field preferred but not required; equivalent experience accepted

Business Systems Manager

Key skills