Key skills
CLeadershipRisk ManagementCommunication
About this role
Role Overview
- Lead facilities management operations across a defined multi-site portfolio
- Line manage and support a team of Building Managers, providing clear direction and performance oversight
- Set and maintain high standards in statutory compliance, health & safety and environmental management
- Oversee PPM programmes, lifecycle planning and statutory maintenance obligations
- Ensure compliance documentation, asset records and building files are accurate and audit-ready
- Manage delivery of hard and soft FM services (cleaning, security, catering, waste, M&E etc.)
- Monitor contractor performance and quality of service delivery, including refurbishment projects
- Forecast and control budgets across proactive, reactive and enhancement works
- Review regional spend trends and drive financial performance
- Build strong institutional relationships, ensuring SLAs and KPIs are met
- Conduct property inspections and ensure risk management and H&S procedures are adhered to
- Produce reports on maintenance, capital projects, compliance and KPI performance
- Ensure governance, risk and reporting processes are fully adhered to
- Provide cover for Building Managers where required
- Effectively manage a remote team using appropriate communication tools
Requirements
- Essential Qualification in Building Management, Facilities Management, or related field
- NEBOSH or equivalent Health & Safety qualification
- Significant experience in facilities and building operations management
- Proven leadership of multi-site teams with measurable service improvements
- Strong statutory compliance and PPM management experience
- Experience managing contractors and third-party partnerships
- Financial management experience including forecasting and budget control
- Project and risk management experience
- Experience managing building security, safety regimes and business continuity
- Strong stakeholder engagement skills across all organisational levels
- Demonstrable experience improving processes and service delivery
- Strong knowledge of Hard and Soft FM contracts
- Working knowledge of Health & Safety regulations
- Experience using BMS systems
- Desirable Experience within a Higher Education environment
- Experience using CAFM systems
Benefits
- Hybrid working
- most roles offer hybrid or flexible arrangements to support work life balance.
- Contributory Pension Scheme
- 5% personal contribution & 3% Company contribution, so you can build long-term financial security with added benefits of the company contributions.
- Season Ticket Loan (T&C's apply)
- spread the cost of your commute with an interest-free travel loan.
- Training & Development opportunities (T&C's apply)
- access to short courses via FutureLearn and Group-wide professional development programmes.
- Staff Discount Scheme
- via My Rewards Hub, from various retailers – Fashion, Grocery, Health & Beauty, Travel, Automotive, Furniture, Dining, Sports and Leisure, Electronics, etc.
- Employee Assistance Programme
- confidential support for your wellbeing, whenever you need it.