Understand and document business requirements and user stories for ServiceNow implementations.
Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
Own business requirements and agreement of priorities with clients/end users
Conduct impact analysis on existing business process and function
Produce functional specifications, wireframes, and mock-ups for delivery teams
Partner with technical team to conduct demos and show & tells with client end users
Contribute to writing test scripts including acceptance criteria
Facilitate testing/UAT and obtain agreement on priorities with client / end users

5+ years of experience working experience as a Business Analyst
Proven ServiceNow experience with expertise in HRSD+CSM.
Strong knowledge of business process architecture principles for cloud-based platforms
Strong experience with ServiceNow Platforms in Integration, Security Center, Upgrade, Debugging, Custom Application
Understanding of Agile/Scrum methodologies
A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience
Preferred Certifications: ServiceNow CSA certification

We provide official ServiceNow training
The candidate must be willing and able to continue their education within the ServiceNow platform and beyond

Senior Business Analyst – HRSD, CSM

Key skills