Key skills
Communication
About this role
Role Overview
- Be the voice of a high-growth fintech – fix real issues for real people
- Addressing customers' queries
- Collaborating with the Development team on technical matters
- Assisting our Operations team in handling additional queries
- Reaching out to users more efficiently
- Supporting customers with onboarding and information requests
- Performing Account Opening and Closing processing, including ISA Transfers
- Supporting other client communication channels, like our Forum and social media
- Managing workflow queues and mailboxes
- Undertaking prompt and appropriate action to address complaints
- Working collaboratively with departments across the business
Requirements
- Good command of English
- Excellent communication skills, both written and oral
- Ability to use own initiative and work independently
- Advanced knowledge of MS Office, including Word and Excel
- Procedure and controls mindset and identify improvements to processes
- Experience of working with Helpdesk (we use Zendesk)
Benefits
- Impact from day one
- Room to grow
- Transparent and open culture
- Supportive, high-calibre team