Arranging deliveries to customers from warehouses in UK and EU by road, ferry, and courier.
Liaison with customers, warehouses, and carriers.
Input of correct information onto internal system, to create forward allocations and warehouse instructions.
Invoicing customers promptly, with correct VAT calculated.
Preparing shipping documents (warehouse instructions, packing lists, commercial invoices, dangerous goods notes, packaging labels etc.).
Handling enquiries, complaints and other aspects of customer service as required.
Monthly stock reconciliations and handling follow-on enquiries from the finance department.
Handling non-conformances.
Occasional on-site inspection of warehouses.
Processing charges invoices from warehouses, forwarders, and other suppliers.
Project work.
When necessary, due to holiday, medical leave etc., covering for fellow team member’s absences.

Experience in handling key accounts.
Experience with any ERP system.
Proficiency in MS Office applications.
Outstanding business communication skills, both written and verbal.
Commitment to customer service (both internal and external).
Have enthusiasm for a fast-paced, dynamic environment where products and programs are evolving as the business grows.

Logistics Coordinator

Key skills