Serve as the team’s operational backbone: manage and optimize processes, keep tasks moving, and ensure efficient workflows
Coordinate what matters: from contract amendments to product updates and SLA management — ensure everything runs smoothly, is properly documented, and no detail is lost
Create clarity across teams: act as the central link between Account Management, Sales, Support, and Finance, bringing transparency and speed to all communications
Solve before things escalate: identify operational bottlenecks early, think in terms of solutions, and take proactive action
Bring structure to growth: scaling SaaS businesses need repeatable processes — help design and implement them for the Paris Account Management team

Proven experience in a coordinating, operational, or process-oriented role
Familiarity with B2B SaaS workflows (e.g., renewals, product adoption, account processes); Salesforce experience is a strong plus
Precise, structured, and able to prioritize while managing multiple open tasks
Clear communication skills with both customers and colleagues in French and English
Passion for process improvement — you don’t just react, you create and optimize
A team player with a hands-on mentality — you don’t wait, you make things happen

Lightspeed equity program (we are all owners)
Health & Wellness Credit — up to €400 per year to cover gym membership, yoga classes, a new bike, or other health-related expenses
Mental health support through the Modern Health app — access to meditation, coaching, and counseling
People Experience (PX) benefit — work from almost anywhere in the world for 60 days per year
LinkedIn Learning — free access to LinkedIn Learning plus a career GPS to support learning and development
Paid time off to volunteer and give back to your community
Transit benefit for employees who commute to the office by public transport
Lunch reimbursement on days you work from our Paris office
Health insurance with attractive coverage plans

Customer Coordinator – Account Management

Key skills