AV Sales Support

Role Overview

• Serve as the primary contact for completing quotations and documentation requests for Sales BDMs.
• Manage and coordinate proposal and tender responses, including pricing, scope of works, compliance, and supporting documents.
• Prepare accurate cost estimates and quotations for AV and integrated technology systems, aligned with business strategy.
• Vet and pre-qualify new project bids both technically and commercially prior to submission.
• Collaborate with internal teams (Sales, Engineering, Procurement, Project Management) to gather information and meet submission deadlines.
• Assist in reviewing customer proposals to ensure alignment with sales standards and client requirements.
• Provide project insight and documentation for internal handovers to delivery teams.
• Support major account executives with administrative tasks such as stock management, warranty coordination, and special pricing requests.
• Act as an escalation point for complex sales support matters requiring input from technical or operations teams.
• Convert technical data into clear, easy-to-understand proposal content.
• Provide mentorship to other team members on pricing best practices and proposal standards.
• Maintain client communication in a professional and timely manner.
• Participate in and contribute to internal reviews and continuous improvement initiatives.
• Liaise closely with suppliers and customers via email and phone.
• Assist with system updates and categorization of new products via D-Tools in coordination with system administrators.
• Perform other duties as assigned by the Chief Revenue Officer.

Requirements

• Proven experience in sales support, estimating, or proposal coordination (ideally 2+ years).
• Familiarity with audio-visual, integrated systems, or technical services industry.
• Strong written and verbal communication skills.
• High attention to detail and ability to work within tight deadlines.
• Proficient in Microsoft Office (especially Excel, Word, and Outlook).
• Strong organizational and multitasking abilities.
• Professional communication skills for client and stakeholder interactions.
• Experience working with D-Tools, Salesforce, or similar CRM/estimating tools (Nice-to-Haves).
• Understanding of project delivery processes and documentation requirements (Nice-to-Haves).
• Exposure to global pricing strategies and technical product specifications (Nice-to-Haves).
• Background in engineering, IT, or AV systems (technical literacy is a plus) (Nice-to-Haves).

Benefits

• Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding.
• Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued.
• Inclusivity: Be part of an inclusive and diverse workplace that values your contributions.