Manage day-to-day relationships with a portfolio of top Mid-Market and/or Enterprise merchants;
Prepare and lead regular business reviews with client decision-makers (C-level) to assess performance and plan new strategies;
Provide personalized support during account setup and activation;
Monitor and optimize merchants' payment KPIs;
Support merchants in optimizing and growing their sales through Payplug by proposing solutions tailored to their business;
Serve as the guarantor of customer satisfaction (notably via NPS) and maximize portfolio retention;
Grow portfolio revenue (ramp-up, upsell, contract renegotiation);
Contribute to defining and deploying commercial strategies to help the team achieve upsell and retention targets;
Work daily to ensure merchant satisfaction and prevent churn through close collaboration with Payplug's Sales, Risk, and Operations teams;
Collaborate with Product and Data teams to identify and communicate merchants' evolving requirements;

You have at least one initial experience (internship or apprenticeship included) in Sales or Account Management (AM), ideally in tech;
You can analyze key data and derive actionable insights to optimize client performance;
You have a genuine affinity for new technologies (Fintech experience is a plus);
You take a business-oriented approach to accounts: growth, upsell and cross-sell will be integral to your role;
You can work autonomously in managing your portfolio;
You act as a strategic partner to your clients, enabling you to detect weak signals (churn risks) as well as upsell opportunities.

Hybrid work arrangement + €350 contribution toward remote work equipment;
25 paid vacation days per year & 10 RTT days per year;
Coffee, tea, snacks, Monday breakfasts, Friday after-work drinks and other events for a lively team atmosphere!
Offices in Paris' 13th arrondissement (Bibliothèque François Mitterrand).
Swile meal card worth €10 per day (56% employer contribution by Payplug);
Health insurance with Alan (Blue plan) covered at 60% by Payplug / Second Parent leave (Parental Act);
Public transit or Vélib subscriptions covered at 50% by Payplug.
Moka.care for individual mental health support;
Windoo: sports, wellness and personal development activities;
2 days per year offered for team-building volunteering with nonprofits via DayOne.

Account Manager

Key skills