Key skills
CommunicationRemote WorkSales
About this role
Role Overview
- Service-oriented telephone and written support for the sales team in customer care
- Handling day-to-day customer issues (e.g. complaints, insolvencies, setting up user accounts & integrations) via a central ticket system
- Distribution of incoming leads according to defined criteria
- Coordination and handling of inquiries within our global company network
- Preparing usage statistics & reports
- Administrative tasks such as data enrichment and online research
Requirements
- Experience in inside sales or a motivated career changer
- Very good communication skills in German & English
- Confident MS Office skills and enthusiasm for digital tools
- Structured, reliable and independent working style
- Friendly, resilient personality who enjoys teamwork
- Enjoy interacting with people and customers
Benefits
- A future-proof company that genuinely values its employees
- Modern work equipment (laptop, headset, etc.)
- 30 days of vacation + time off on Christmas Eve & New Year's Eve
- 50% remote work per week (Workplace: Berlin)
- Company pension plan & subsidy for health promotion
- Bike leasing (JobRad) & car subscription (also available for partners)
- Dog-friendly office: dogs are welcome on Mondays & Fridays
- Access to language apps & exclusive employee discounts