Program Manager

Role Overview

• The Aviation Program Manager will lead the planning and implementation of a broad, coordinated set of deliverables to meet the goals and priorities of Clients in multiple regions/ timezones (APAC, EMEA, North America)
• Leverage your industry experience and customer management skills to drive highly technical, cloud, and B2B software services to multiple clients/airlines
• Manage internal resources for delivery of technical solutions in collaboration with design and service delivery teams
• Documenting program and customer progress and financial performance of the client program
• Identify, and manage customer services deficiencies and be the ears of the customer representing their needs and desires while working closely with the sales team to propose new solutions
• Work cross-functionally (typically with the sales team and senior management) to offer alternate solutions and product growth opportunities
• Function as the primary driver of communication (including broad-based/complex communications) between Client and Customer stakeholders
• Develop resource utilization and planning tools for program and portfolio management
• Implement established program management processes, dashboards, templates, policies, and metrics
• Lead timely resolution of key issues, decisions, escalations, and risks
• Help identify and fix processes and procedures that impede the smooth implementation of customer initiatives and programs
• Review, understand, and ensure the Quvia team adheres to the contract and client's agreements
• Attend our South Florida office periodically, for face to face business meetings.

Requirements

• Bachelor's (4 years) degree in engineering, science, business, or a related discipline
• Minimum 8+ years of increasingly responsible experience, with at least five (5) years of experience managing customers via traditional and agile project/program management methodology
• Must have experience with PM tools, such as JIRA, Smartsheet, Monday.com
• Experience managing complex Client IT projects/programs, preferably Enterprise, Networking, and Software deployments
• Experience with IFC and/or IFE-related projects and program deployments
• Excellent written and verbal communication skills with a demonstrated ability to work with cross-functional teams
• Software engineering or network engineering and satellite background
• Ability to assist aviation client leaders in managing workstreams, milestones, and deliverables within a highly regulated and fast-paced environment
• Ability to think strategically, solve problems effectively, and tenaciously follow through to ensure client success
• Results-oriented with strong people and time management skills, highly organized, motivated, and driven to succeed
• Good judgment and the capacity to independently evaluate situations and identify the optimum action
• The initiative to seek ways to contribute to the company's success goes beyond a narrow definition of job responsibilities
• Deals comfortably with senior management and can present and converse with people in positions of authority
• Experience with handling customer disputes with win-win resolution options while maintaining the integrity of the contract
• Act as the voice of the customer for Quvia
• Able to identify and then support sales in proposing new solutions for the customer.

Tech Stack

• Cloud

Benefits

• Competitive Salary
• Performance Bonus
• Stock Options
• Private Healthcare Plan including optical and dental care
• Life Insurance
• Flexible PTO + US holidays
• 401k plan
• Monthly Phone Allowance