Key skills
JavaScriptRCommunication
About this role
Role Overview
- Supporting customers and internal users via various channels (email, occasional video calls etc.)
- Analyzing and resolving support requests related to the Zoovu product suite (technical, operational).
- Participating in the development process by testing new system functionalities.
- If needed
- escalate customer technical issues to the development team. Cooperation with the R&D team to resolve the reported issues and improve the overall system quality.
- Developing process and internal system improvements and initiatives through own ideas
Requirements
- Tech-savviness, understanding of digital business, interest, and excitement for innovative software solutions
- Accountability and responsibility; readiness to take over and own tasks, being responsible for their outcome, proactive to deliver the best possible experience to our customers
- Good English communication skills, both verbal and written
- Flexibility to work in shift patterns, either morning, afternoon, or night (shifts are performed in two patterns: 8 am
- 4 pm and 2 pm
- 10 pm, night shifts are handled in an on-call manner)
- Familiarity with basic web development technologies (HTML, CSS, JavaScript etc.) is a plus but not a must.
Benefits
- Diverse workload
- solve customers’ problems one day, write a technical article the next, test system changes and you’ll never get bored
- Flexibility
- work from home or from our cookie-stuffed office space in Wrocław located at the city center
- Awesome team and no corporate hierarchy, work in international team and excellent benefits package