Lead community engagement across all social platforms, ensuring consistent, on-brand communication
Respond to comments, messages, and mentions in a timely and thoughtful manner
Maintain a high standard of response quality, tone of voice, and customer care
Gather, organise, and upload user-generated content (UGC) from the community
Monitor conversations and feedback, identifying key themes and sharing insights with the wider team

12
24 months experience in a social media, community, or customer-facing role
Excellent written communication skills with strong attention to tone and detail
Friendly, empathetic, and confident engaging with customers online
Highly organised with the ability to manage multiple conversations and platforms
Proactive and responsive, with a strong sense of ownership
Passion for social media, online communities, and the outdoors
Tools & skills: Meta (Instagram, Facebook), TikTok, Community management / social tools (e.g. Sprout Social or similar)

Community Engagement Executive

Key skills