Key skills
SaaSRemote WorkSales
About this role
Role Overview
- Guide and assist prospects and customers in using Yousign’s SaaS application
- Ensure timely responses in line with our Service Level Agreements (SLAs)
- Resolve low-complexity issues efficiently
- Engage with prospects and existing customers to qualify their needs
- Close deals autonomously
- Monitor and support customer usage
- Identify upsell and cross-sell opportunities
- Build strong relationships with customers
- Support and coordinate renewals for small accounts.
Requirements
- Direct contact with customers and prospects in Germany and France
- Outstanding support and drive small deal closures
- Ensure customer satisfaction and identify opportunities for growth
- Engage with prospects and existing customers
- Build skills and track record to grow into a full Sales Role.
Benefits
- Lunch vouchers: 6,50€/day, with 80% covered by Youtrust
- Transportation: 50% off public transport passes
- Moka.care: 6 free therapy or coaching sessions, plus access to mental health content
- Paid Leave: 23 working days per year
- Parenthood perks, seniority days off, charity days
- Hybrid work policy: remote work from anywhere in Spain within limits
- Equipment set-up: Macbook and accessories.
- Health Insurance: expected cost around €52/month with 50% covered by Youtrust, including dental coverage.