Handling and resolving technical queries from internal stakeholders (mainly CS) and occasionally from clients
Analysing implementation setups, embed codes, scripts, and integrations to ensure Flowbox is properly configure
Investigating technical issues using logs, dev tools, tests, and reproduction steps
Filing clear, structured bug reports and supporting our developers with the right context
Maintaining and expanding our technical support documentation and playbooks
Collaborating with our Technical Support Lead to improve processes, tools, and knowledge base
Supporting implementation best practices across different E-commerce platforms and CMS setups

Be structured, organised, and proactive
Be a fast learner with strong analytical capabilities
Be comfortable explaining technical concepts to non-technical people
Have basic knowledge of HTML, CSS, and JavaScript; experience with browser DevTools is a strong plus
Have experience in a similar technical support or implementation role (valued but not required)
Communicate clearly in writing and verbally in English

25 days of paid vacation
Half-days before holidays, so you have more time to enjoy life outside work.
Hybrid 3+2 work from office/home model: enjoy a flexible balance with up to two (2) days per week working from home.
Health and wellbeing benefits, including Gympass/Wellhub and private health insurance.
Cobee for flexible benefit management.
Modern, central offices with free snacks and drinks.
Fun afterworks and company events across our teams.
The freedom to work from any of our four offices: Barcelona, Copenhagen, Amsterdam, or Stockholm.
Amazing teammates to learn from, collaborate with, and have fun alongside across four countries.

Technical Support Associate

Key skills