Key skills
SaaSCRMCommunicationNegotiationCustomer SuccessAccount ManagementSales
About this role
Role Overview
- Holistic management of your assigned customer portfolio
- Ensure trusting, collaborative relationships with clients
- Independently drive excellent onboarding processes
- Proactive churn management
- Identify growth opportunities
- Act as the driving force for cross-selling and upselling opportunities
- Analyze requirements in a structured way and provide input for the product roadmap
- Collaborate with the domain-expert team to develop tailored solutions
Requirements
- Solid experience in Account Management, Customer Success, or Sales (ideally in a B2B SaaS environment)
- Confident with CRM tools such as HubSpot
- Structured approach to work
- Proactive, goal-oriented working style
- Strong hands-on mentality
- High self-motivation
- Strong negotiation skills with excellent communication in German and business-fluent English
- High digital affinity and understanding of SaaS metrics (KPIs)
Benefits
- 30 vacation days
- Flexible working hours
- Urban Sports Club membership
- Deutschlandticket (public transport pass)
- Company pension plan
- Top equipment: MacBook & more
- Offsites
- Regular team events