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Customer Service Specialist
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Customer Service Specialist
Edwardsville, Illinois, United States of America
Full Time
3 hours ago
$22 USD
No H1B
Apply Now
About this role
Role Overview
Handle customer service inquiries and complaints
Act as a liaison between the warehouse and the customer
Gather and maintain data and records relative to shipping and receiving activities
Prepare reports concerning customer service as required by supervisors
Assist in resolving discrepancies
Requirements
Process and input all customer orders
Running and printing shipments from WMS
Run stock reports to check for product availability
Check all orders for special requests
Notify customers of any activity concerning their merchandise
Maintain a good working relationship with customers
Ensure the accuracy of all receiving and shipping documents
Enter and verify data regarding customer orders and shipments
Oversee all paperwork associated with orders
Answer incoming telephone calls and greet customers
Benefits
Medical, prescription, dental, and vision insurance
Life insurance
Flexible spending accounts (FSAs)
Health savings accounts (HSAs)
Short
and long-term disability coverage
Wellness resources
Employee Assistance Program (EAP) services
Paid time off programs
Paid company holidays
Participation in the DSV 401(k) plan with company matching contributions
Apply Now
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