Customer Operations Associate

Role Overview

• Act as the main operational contact for our German customers.
• Develop a deep understanding of our FinTech product across different use cases, markets, and customer needs.
• Approach complex situations with curiosity and structure, identifying root causes and assessing potential risks.
• Work closely with Compliance, Product, Risk, and other Operations teams to resolve cases efficiently.
• Learn how robust processes, clean data, and operational excellence improve customer experience and contribute ideas to enhance operations.

Requirements

• Bachelor’s degree (or equivalent) in Business, Communications, Finance, Economics, Law, or a related field, or comparable practical experience
• Native-level German (C2) and strong English skills (minimum C1)
• Dutch language skills are a strong plus
• Strong interest in FinTech, financial processes, or operational excellence
• Proactive, hands-on mindset and willingness to take ownership
• Resilient and comfortable working in a fast-paced environment.

Benefits

• Top-of-market compensation package, including equity.
• 20 days “work from abroad”
• 600 EUR/GBP Learning & Development budget
• Other local benefits.