Customer Care Associate

Role Overview

• Manage inbound and outbound communications across phone, email, and fax, ensuring inquiries are addressed or routed appropriately.
• Coordinate and collaborate with internal teams (Customer Care, Sales, Lab, Billing, Pathology Labs) to support case resolution and ensure timely sample receipt.
• Document and maintain accurate records in LIS and Salesforce, including requisitions, call notes, and case updates.
• Support product-specific workflows, such as tissue procurement, report distribution, insurance follow-ups, and shipping coordination.
• Contribute to a positive customer experience by resolving issues efficiently and professionally across multiple product lines.
• Participate in process improvement efforts by sharing feedback and helping refine support procedures.
• Ensure compliance with healthcare regulations and company policies in all aspects of work.

Requirements

• A bachelor’s degree (B.A. or B.S.) is preferred. Relevant experience may be considered in lieu of the education preference.
• 1–2 years of customer service experience in healthcare or life sciences (strongly preferred).

Benefits

• Competitive compensation and benefits
• Fostering an inclusive workforce