Define what a healthy partner journey looks like and identify friction that impacts commercial outcomes.
Conduct analysis to surface, size, and prioritize the highest‑value improvement opportunities.
Build business cases that clarify impact, resourcing needs, and tradeoffs to guide decision‑making.
Influence cross‑functional teams and leaders to align on priorities and move solutions forward.
Partner with Product, Operations, Sales, and Partner Management to scope, deliver, and unblock improvements.
Keep the partner voice visible in decisions and ensure solutions are tied to measurable business impact.
Establish journey KPIs, track progress, and report results to inform future investments.
Continuously refine journey frameworks and embed practices that strengthen partner experience and commercial performance.

8–12+ years in partner experience, CX/UX strategy, product, operations, or strategy/analytics; at least 4+ years leading cross‑functional programs.
Demonstrated ability to translate insights into delivered improvements with measurable commercial impact.
Strong stakeholder management: aligning across Sales, Product, Marketing, Operations, and Customer/Partner Success.
Experience designing journey‑level KPIs and reporting that drives executive decisions.
Proficiency with journey mapping, process optimization, experimentation (A/B or holdout tests), and outcome‑based prioritization.
Analytics fluency: framing hypotheses, connecting metrics to drivers, and storytelling with data (e.g., Excel, SQL, BI tools).
Excellent communication and influence skills—able to provide directional clarity and drive progress in ambiguous environments.
Preferred Experience in B2B partnerships, marketplaces, channels, or ecosystems.
Exposure to service design, Lean, or Systems Thinking.
Familiarity with NPS/CSAT/CES, funnel diagnostics, and financial/operational metrics (revenue, retention, LTV/CAC).
Program/Portfolio management experience (OKRs, roadmapping, intake models, prioritization frameworks).
Change management and enablement experience (playbooks, decision frameworks, governance).

Senior Partner Journey Manager

Key skills