Architect, Customer Engagement

Role Overview

• Drive the evolution of Commercial EMEA Customer Engagement , including applications, integrations, and data flows, in partnership with Product and Platform Owners.
• Develop end‑to‑end architecture for strategic solutions that enable customer engagement journeys across markets and channels.
• Apply appropriate integration patterns and design approaches (e.g., event‑driven, API‑first) to produce robust and scalable integration designs.
• Ensure designs consider internal and external regulatory requirements (e.g., GDPR, Healthcare Business Integrity) and incorporate security and compliance expectations.
• Apply agentic architecture concepts (e.g., orchestration, event-driven interaction, policy/guardrail design) to enable AI‑assisted workflows responsibly within the customer engagement ecosystem.
• Evaluate the technical and economic feasibility of proposed solutions and support informed decisions that balance business needs, technology requirements, and cost/benefit outcomes.
• Lead and coordinate product architecture boards and ensure architectural decisions, standards, and patterns are documented and communicated for consistent adoption.
• Contribute to architecture standards, methodologies, and tools ; provide guidance and training to broaden adoption and capability across teams.
• Partner with engineering and global IT teams to ensure delivery aligns with the target architecture, standards, and principles, while driving reuse through reference architectures and shared assets.
• Lead architectural efforts for large, complex initiatives across multiple technologies and vendors, proactively managing dependencies and outcomes.
• Engage with industry forums, analysts, customers, and peers to bring relevant external insights into architectural direction.

Requirements

• Master's degree in Computer Science (or related field) required, or Bachelor's degree with relevant experience.
• Demonstrated experience working in the IT space with broad interest across application data and integration architecture.
• Experience working in or with agile teams.
• Knowledge of integration patterns, event‑driven architectures, and API management (including REST and GraphQL).
• Experience with CRM SAAS platforms (e.g., Salesforce, Veeva).
• Strong consulting skills to analyze business requirements and translate them into architecture decisions and roadmaps.
• Ability to communicate clearly with audiences at multiple levels, including senior management and technical teams; able to find tradeoffs across stakeholders.
• Strong collaboration skills across business teams, IT colleagues, and vendors.
• Proficient in English.

Tech Stack

• GraphQL

Benefits

• Professional development opportunities
• Flexible work arrangements