The Customer Engagement Manager will be responsible for deeply engaging and growing the business relationship of existing accounts.
This role will be focused on growing CloudMoyo’s Icertis Contract Intelligence Platform services business which includes Consulting, Implementation, Integration, Analytics, GenAI, AI-driven Contract Intelligence, Application Development and Managed Services.
Manages opportunities through all phases including prospecting, qualification, sales pursuit and close by applying deep sales process, discipline, and expertise.
The role requires the ability to develop relationships with key buyers and decision-makers at new and existing clients by utilizing a differentiated roadmap and framework to enable our clients’ enterprise modernization journey, including adoption of AI-enabled contract lifecycle capabilities such as contract analytics, risk intelligence, and automated authoring.
The candidate will be responsible for driving new sales in the US.

Minimum 10+ years selling/closing deals in top consulting/IT services firms.
Must have domain/industry expertise and experience in account management and selling IT services for implementation, AMS, or transformation programs.
Must have experience selling eProcurement, ERP/Supply Chain, Sourcing, Contract Lifecycle Management, Procure-to-Pay (P2P), Spend Management, or Source-to-Pay (S2P) solutions.
Must understand business challenges solved by these platforms for CPO, CLO, CIO, and CFO personas across end-to-end enterprise processes.
Strong understanding of how data, integrations, and AI-driven contract intelligence solutions (such as GenAI-based contract review, clause analytics, risk identification, and automated authoring similar to Vera AI) improve operational efficiency and business outcomes.
Minimum bachelor’s degree.
Strong track record of meeting or exceeding sales quotas.
Experience working within a large, matrixed company environment.
Experience with C-level client relationship building and relationship management.
Proven ability to operate within a collaborative, team-oriented environment.
Demonstrated leadership, teamwork, and collaboration in professional settings.
High energy level, decisiveness, and ability to work well in demanding client environments.
Excellent communication and interpersonal skills.
Strong leadership, problem solving, and decision-making abilities.
Be travel ready! About 30% travel per month or on an ad-hoc basis.

Comprehensive healthcare benefits including medical, dental, and vision plans.
Flexible saving accounts and health savings accounts.
401(k) to help you save for retirement.
Short and long-term disability and life insurance benefits to prepare for the unexpected.
An employee assistance program.
Employees are eligible to accrue 10 hours of Paid Time Off (PTO) per month, totaling 120 hours (equivalent to 15 workdays) per year of continuous service.
The company observes 11 fixed paid holidays annually.
In addition, employees are entitled to a paid PTO week during the 4th of July to be used in accordance with the company’s policy and 1 paid PTO during the last week of December.
Sick leave will be provided in line with company policy and applicable state and county regulations.
Domestic violence leave will be provided in line with company policy and applicable state and county regulations.
Days for Humanity
5 paid volunteer days annually.
Career development opportunities.
A fast-paced and welcoming culture that will value your ideas and contribution from day one.
Flexible work hours that promote a healthy work/life balance.

Senior Manager, Customer Engagement – CLM, ICI, AI

Key skills