eCommerce Coordinator

Role Overview

• Assist in compiling weekly and monthly performance reports; highlighting key trends for review
• Support the tracking and impact reporting of OOS items and product availability, cascading this clearly and consistently to all key colleagues where it affects our plans and communications
• Maintain and update evergreen and ad hoc reports with accuracy and timeliness
• Help gather insights from customer feedback and returns to support optimisation efforts
• Own staff gifting assortment and logistics in partnership with the People Team
• Execute the implementation of price changes across platforms, ensuring deadlines are met and support the scoping of a more efficient way to scale this process
• Establish global working relationships with supply chain to track product availability and deliver timelines
• Execute stock updates and provide details of the process to aid scoping of an automated solution. With a keen eye share any anomalies or surprises for escalating, challenging where stock has moved to and solutions to retain
• Help align trading calendars with order forecasts and shipping schedules, updating the website with any delays or changes to SLA
• Act as a critical partner for major eventing co-ordinating stock requirements and re-dress globally ensuring we are optimised in our assortment and availability
• Coordinate the receipt of ancillary items (e.g., gift wrap, samples) into the correct warehouses keeping trade and product updated
• Maintain Subscription SKU tracking
• Own tracking loyalty stock levels ensuring we do not go out of stock
• Stay informed of legal updates and assist in implementing compliance changes across the site
• Collaborate with product and content teams to support major eventing and new product development (NPD) tracking
• Communicate peak cutoffs, SLA planning, and shipping optimisations/changes to broader team

Requirements

• Proficient in Excel and reporting tools (Looker) with a solid grasp of financial data analysis
• Excellent communication and co-ordination skills
• Strong attention to detail to identify changes and nuances
• Comfortable handling multiple tasks and shifting priorities
• Clear communicator with a collaborative mindset

Benefits

• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday.
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.
• Financial security and planning with our pension and life assurance for all.
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues.
• Bring your fury friend to work with you on our allocated dog friendly days and spaces and not to forget our generous product discount and gifting!