Execute outreach strategies to identify, engage, and enroll potential members
Verify eligibility for enrollment in the ECM program
Complete and upload enrollment intake forms to member charts
Conduct telephonic/in-person outreach, assessments, and referrals as needed
Represent Titanium Healthcare at community events, health fairs, and meetings
Organize and lead community health events, including informational sessions
Identify, coordinate, and follow up on member referrals to ensure continuity of care
Collaborate with Lead Care Managers (LCMs) regarding member progress and care needs
Document member enrollment evidence in EHR record concisely and on time
Perform other duties and projects assigned

Minimum high school diploma/GED required
1 year of outbound call center experience, community outreach, or canvassing
Current and valid Driver’s License
Proof of auto insurance
Distraction-free home workspace with a secure internet connection
Fluent in English (written and verbal), Bilingual in Spanish
Excellent verbal and written communication skills, including the ability to convey and exchange information in a clear and concise manner
Competent with computers, email, virtual platforms, and Microsoft Office based programs
Ability to type for extended periods
Commitment to maintaining patient confidentiality and adhering to ethical standards in healthcare practice

Medical, Dental, & Vision Benefits: we cover up to 100% of your premium and 50% of your dependents depending on the plan
Paid Time Off: 12 holidays and up to 15 days of accrued PTO to rest and recharge plus additional time for sick, jury duty, bereavement, reproductive loss, and therapy
Work Life Balance: enjoy flexibility to maximize your well-being and success with our hybrid work model
Prioritize your mental health with unlimited therapy sessions funded 100% by Titanium Healthcare
Flexible Spending, Health Savings & Dependent Care Accounts
Life/AD&D insurance funded 100% by Titanium Healthcare
Supplemental Short-Term Disability
Employee Assistance Programs
Protect your pet(s) with Pet Insurance
401(k) plan

Bilingual Outreach and Enrollment Coordinator

Key skills