Serving as the primary point of contact for our clients, via various channels such as phone, email, and chat, responding promptly and professionally to client enquiries, providing accurate information, and resolving issues in a timely manner.
Providing white-glove support to our most prestigious clients, resolving payment enquiries and support, providing advanced product troubleshooting, responding to internal support requests, and handling severe compliance
and policy-related support items, along with other support items as needed based on the expected tier-3 knowledge base and skill level.
Assisting in the optimal delivery of tier-2 support services, as needed.
Assisting in the optimal delivery of tier-1 support services, as needed.
Ensuring that all escalations are managed in a way that ensures a positive and valuable experience for our clients.
Facilitating the execution of our compliance obligations.

Medical, dental and vision (eligible on the first of the month following a 30 day waiting period) with a generous ER contribution
401K with company match
Generous, employer funded life insurance with additional, elective options for increased coverage
Voluntary accident insurance
Long-term disability subject to eligibility
Paid vacation and sick time in addition to annual personal days (eligible after a 90 day introductory period)
10 paid company holidays per year
Employee resource program, employee recognition program, gym benefit (following an eligibility period) and an employee referral program
Two paid Office Closures per year

Client Support Representative, Tier-3

Key skills