Virtual Assistant – Sales, Lead Generation Support

Role Overview

• Manage dispatch operations using Bambi software
• Coordinate schedules and support daily operational tasks
• Handle inbound calls and respond to customer inquiries
• Manage and organize email inbox (responding, prioritizing, follow-ups)
• Conduct outbound calls to leads from an existing database (500+ leads)
• Follow up consistently with potential clients
• Nurture leads and support conversion efforts
• Maintain strong communication to move leads through the pipeline
• Post daily content on Facebook, Instagram, and LinkedIn
• Engage with audience (3–5 interactions per platform daily)
• Support brand presence and lead engagement through social channels
• Strong emphasis on lead generation, outbound prospecting, and follow-up
• Consistent outreach and engagement to maximize conversion opportunities

Requirements

• Experience in sales, lead generation, or outbound calling required
• Dispatch or operations experience (Bambi or similar tools) preferred
• Strong Communication Skills
• Confident and clear phone communication
• Professional written communication (email and messaging)
• Comfortable making outbound calls
• Proactive in following up with leads
• Results-driven and focused on conversion
• Ability to manage multiple responsibilities daily
• Organized and detail-oriented
• Experience posting and engaging on social platforms
• Comfortable managing daily content and interactions
• Ability to learn and use dispatch tools (Bambi preferred)
• Comfortable using CRM systems and communication tools
• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)
• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.