Technical Operations – Integration Workflow Specialist

Role Overview

• Increase visibility across integration work
• Track deadlines tied to onboarding and integration requests
• Ensure milestone tracking and ownership are clearly defined in Jira
• Provide structured reporting on workflow status and integration risk
• Design AI-enabled operational improvements
• Design and implement AI-assisted triage and workflow automations within Jira to classify tickets, extract structured information, and recommend routing
• Develop automation rules and AI workflows to reduce manual ticket management
• Develop AI-assisted analysis that detects recurring integration failures, mapping errors, and operational bottlenecks across the ticket system
• Collaborate with technical leadership to continuously improve operational automation
• Operational failure pattern prevention
• Analyze incoming tickets to identify recurring integration and EDI failure patterns across distributors, onboarding processes, and system configurations
• Develop preventative controls that reduce repeat issues such as improved ticket intake templates, validation rules, onboarding checklists, distributor documentation updates, and automated alerts for common data errors
• Work with EDI, integration, and product teams to implement process improvements or automation that eliminates recurring operational issues before they reach engineering queues
• Maintain a catalog of common integration failure patterns and the controls implemented to prevent them
• Improve communication discipline
• Ensure consistent first-response acknowledgement for incoming tickets
• Maintain clear documentation and status updates inside Jira and across Jira instances
• Provide stakeholders visibility before issues escalate

Requirements

• 3–7 years of experience in technical support operations, EDI operations, systems‑integration coordination, or technical intake roles.
• Technical Degree in Computer Science or sufficient (4+ years) tech related work experience
• Strong proficiency with Jira, including managing complex ticket workflows, cross‑instance coordination, and maintaining structured operational queues.
• Working knowledge of EDI document types and their common integration challenges.
• Advanced proficiency in Excel (xlookups, etc)
• Proven ability to enforce process and workflow discipline across technical teams, even without direct managerial authority.
• Experience using AI tools to automate workflows, classify incoming requests, perform operational analysis, or streamline repetitive tasks (strongly preferred)
• Exceptional organizational, analytical, and systems‑thinking skills, with the ability to maintain clarity across high‑volume operational work.
• Hands-on experience in integration‑heavy environments involving multiple interconnected systems and data flows.

Benefits

• Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match.
• Grow with us. Enjoy strong training, development, and competitive pay.
• Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required.