Track deadlines tied to onboarding and integration requests
Ensure milestone tracking and ownership are clearly defined in Jira
Provide structured reporting on workflow status and integration risk
Design AI-enabled operational improvements
Design and implement AI-assisted triage and workflow automations within Jira to classify tickets, extract structured information, and recommend routing
Develop automation rules and AI workflows to reduce manual ticket management
Develop AI-assisted analysis that detects recurring integration failures, mapping errors, and operational bottlenecks across the ticket system
Collaborate with technical leadership to continuously improve operational automation
Operational failure pattern prevention
Analyze incoming tickets to identify recurring integration and EDI failure patterns across distributors, onboarding processes, and system configurations
Develop preventative controls that reduce repeat issues such as improved ticket intake templates, validation rules, onboarding checklists, distributor documentation updates, and automated alerts for common data errors
Work with EDI, integration, and product teams to implement process improvements or automation that eliminates recurring operational issues before they reach engineering queues
Maintain a catalog of common integration failure patterns and the controls implemented to prevent them
Improve communication discipline
Ensure consistent first-response acknowledgement for incoming tickets
Maintain clear documentation and status updates inside Jira and across Jira instances
Provide stakeholders visibility before issues escalate
Requirements
3–7 years of experience in technical support operations, EDI operations, systems‑integration coordination, or technical intake roles.
Technical Degree in Computer Science or sufficient (4+ years) tech related work experience
Strong proficiency with Jira, including managing complex ticket workflows, cross‑instance coordination, and maintaining structured operational queues.
Working knowledge of EDI document types and their common integration challenges.
Advanced proficiency in Excel (xlookups, etc)
Proven ability to enforce process and workflow discipline across technical teams, even without direct managerial authority.
Experience using AI tools to automate workflows, classify incoming requests, perform operational analysis, or streamline repetitive tasks (strongly preferred)
Exceptional organizational, analytical, and systems‑thinking skills, with the ability to maintain clarity across high‑volume operational work.
Hands-on experience in integration‑heavy environments involving multiple interconnected systems and data flows.
Benefits
Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match.
Grow with us. Enjoy strong training, development, and competitive pay.
Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required.