Act as the application owner for the Collections platform, ensuring system availability, stability, and optimal performance
Manage the relationship with the external vendor, coordinating deliveries, enhancements, issue resolution, and roadmap alignment
Lead and coordinate the ongoing project to onboard additional business units into the Collections platform
Collaborate with business stakeholders to understand operational requirements and translate them into functional and technical solutions
Coordinate system enhancements, testing activities, releases, and implementation plans
Work closely with Billing, CRM, CxP, and Payments teams to ensure seamless end-to-end collections processes
Support data analysis, troubleshooting, and validation activities related to collections operations
Contribute to system optimization and continuous improvement initiatives
Support incident management activities, including issue investigation and coordination of resolution with internal and external stakeholders

3+ years of experience in application support, system ownership, technical business analysis, or enterprise application management
Experience participating in system implementation or integration projects
Strong technical understanding of enterprise applications and system integrations
Experience with Collections, Billing, CRM, or Customer Operations systems
Exposure in Energy, Utilities, Telecommunications, or other high-volume customer industries
Familiarity with debt collection processes and customer lifecycle management

Personal Skills

Strong analytical, problem-solving, and coordination skills
Excellent communication skills and ability to work in a fast-paced operational environment
Ability to manage multiple stakeholders across business and technology teams
Experience managing third-party vendors and coordinating external delivery teams
Ability to translate business requirements into technical tasks
Strong sense of ownership and accountability

Competitive salary package aligned with your experience and expectations
Hybrid working model offering flexibility and work life balance
Private health insurance and a range of corporate benefits & perks (half-day work on birthday, early Fridays in Summer and a variety of team-building activities)
Continuous learning culture with ongoing training and development opportunities
A dynamic, human-centric and high-performance work environment
Modern office spaces designed to enhance productivity and comfort

Collections Systems Application Specialist

Key skills