Oversee new student payment plan program
Manage invoicing, cash application, and the reconciliation of customer balances between multiple systems
Monitor aged accounts receivables and identify overdue accounts for B2B and Workforce partners
Conduct professionally handled collection of aged accounts receivables via telephone and e-mail
Collect delinquent accounts in accordance with collection policies maintaining compliance with state and federal Fair Debt Collections Practices
Maintain current knowledge of regulations, industry trends, and economic conditions that may affect collections
Maintain accurate accounts receivable call histories
Conduct payment reconciliation on accounts as needed
Assist the A/R Manager in the ongoing process aimed towards increasing cash collections and reducing DSO

Minimum of 3 years of collection experience required
Broad knowledge of collection policies and procedures and the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA)
Strong interpersonal and communication skills
Excellent negotiation skills
Proficient in Excel and Microsoft Office Applications
Hands on experience with NetSuite and Salesforce preferred
Ability to work in a team-based environment, but also be a self-starter and work independently on assignments
Adequately handle multiple demands calmly and effectively, while maintaining attention to detail and follow through

Credit & Collections Analyst – Contract

Key skills