Support the customer success team with pilots and deployments as well as renewals and subsequent expansion programs
Be responsible for projects in account and program management as well as professional services in order to improve customer satisfaction
Tracking and coordinating technology deployments with our customers and partners on a global scale
Coordinating our efforts between our customers and engineering teams by prioritizing support requests and helping resolve technical and product questions
Work directly with customers and in tandem with Technical Project Managers, Account Managers, and other Applications Engineers at Arch to deploy successful rollout and end-to-end solutions, including the Factory Map but also across the entire product stack as needed

3-5 years of Account Management or Customer Success Management experience in an Electronics Manufacturing or SaaS company
Proven track record of meeting or exceeding quotas and receiving positive customer feedback
Experience with Project Management methodologies
Technical experience with python, database queries, and API usage
Ability to multitask and juggle several responsibilities simultaneously
Ability and experience in analyzing and drawing conclusions from larger data sets
Excellent organizational skills and attention to detail
Bachelor's Degree
Strong interpersonal and written/verbal communication skills
Understanding of cultural sensitivity and ability to collaborate with teams in Asia, Europe, and the Americas

Comprehensive medical, dental, and vision coverage for employees and dependents
Retirement contributions
Additional programs that support wellbeing and professional development
Equity ownership aligning personal success with the company's mission and growth
Remote-first work culture providing flexibility and balance

Technical Account Manager

Key skills