Act as the primary relationship owner for all Solutions Partners.
Coordinate the assessment of partner capabilities, delivery maturity, and resources.
Ensure partners maintain sufficient certified consultants and technical capacity.
Conduct regular capability reviews and develop partner improvement plans as needed.
Lead the onboarding of new implementation partners, including due diligence and contract execution.
Coordinate partner training and certification programs. Ensure adherence to implementation playbooks, best practices, and delivery frameworks.
Oversee partner-led implementations to ensure alignment with methodology, quality standards, and timelines.
Validate partner deliverables (e.g., configurations, integration setups, testing documentation).
Manage escalations and coordinate resolutions with internal Technical, Support, and Product teams.
Maintain visibility over the entire portfolio of partner-led projects.
Monitor KPIs such as project success rate, CSAT, and partner delivery quality.
Work closely with Customer Success, Delivery, Support, Product, and Training teams.

4–8 years in Partner Management, Delivery Management, Professional Services, or Project Governance roles.
Experience working with implementation partners, system integrators, or consulting firms.
Strong understanding of software/IT implementation processes (integration, configuration, change management, UAT, go-live).
Collaborate with world-class technical and business teams across multiple regions.
Experience in SaaS, fintech, AI, blockchain, digital content platforms, or enterprise open source software.
Previous work with partner-led delivery models or certification programs.
Knowledge of partner governance tools, PMO frameworks, and QA processes.
English is a must, any other language a plus.

Solutions Partner Manager

Key skills