Solutions Partner Manager

Role Overview

• Act as the primary relationship owner for all Solutions Partners.
• Coordinate the assessment of partner capabilities, delivery maturity, and resources.
• Ensure partners maintain sufficient certified consultants and technical capacity.
• Conduct regular capability reviews and develop partner improvement plans as needed.
• Lead the onboarding of new implementation partners, including due diligence and contract execution.
• Coordinate partner training and certification programs.
• Ensure adherence to implementation playbooks, best practices, and delivery frameworks.
• Oversee partner-led implementations to ensure alignment with methodology, quality standards, and timelines.
• Participate in project kick-offs, milestone reviews, and governance checkpoints.
• Validate partner deliverables (e.g., configurations, integration setups, testing documentation).
• Manage escalations and coordinate resolutions with internal Technical, Support, and Product teams.
• Maintain visibility over the entire portfolio of partner-led projects.
• Identify and flag cross-sell opportunities with other Tether products or with services offered by Tether portfolio companies, where relevant.
• Track delivery risks, resourcing gaps, and escalations across the partner ecosystem.
• Ensure Partners receive Technical support as required during their implementations.
• Monitor KPIs such as project success rate, CSAT, and partner delivery quality.
• Perform quarterly partner performance reviews.
• Define corrective action plans or temporary delivery restrictions when required.
• Manage re-certification cycles and partner tiering.
• Work closely with Customer Success, Delivery, Support, Product, and Training teams.
• Ensure smooth transitions between sales-to-delivery and delivery-to-support phases.
• Provide feedback from partner projects to internal teams to improve product quality and implementation processes.
• Manage partner renewal, re-certification, and (if necessary) offboarding.
• Maintain partner records, capability matrices, and project performance logs.

Requirements

• 4–8 years in Partner Management, Delivery Management, Professional Services, or Project Governance roles.
• Experience working with implementation partners, system integrators, or consulting firms.
• Strong understanding of software/IT implementation processes (integration, configuration, change management, UAT, go-live).
• Collaborate with world-class technical and business teams across multiple regions.
• Experience in SaaS, fintech, AI, blockchain, digital content platforms, or enterprise open source software.
• Previous work with partner-led delivery models or certification programs.
• Knowledge of partner governance tools, PMO frameworks, and QA processes.
• English is a must, any other language a plus.

Tech Stack

• Open Source

Benefits

• Competitive salary
• Flexible working hours
• Professional development opportunities
• Work from anywhere in the world