SAP HR Specialist – Managed Services Operations

Role Overview

• Provide support to address and resolve tickets within the SAP SuccessFactors EC, ensuring timely and effective solutions
• Conduct detailed problem analysis to diagnose issues thoroughly, understand root causes, and configure SAP systems to develop effective solutions
• Collaborate with 1st-Level support and other IT teams to ensure timely resolution of issues and smooth workflow
• Foster strong relationships with clients by addressing support topics promptly and effectively, ensuring customer satisfaction and trust
• Regularly analyze and report on ticket trends in the designated area to identify recurring issues and potential improvements
• Lead and execute minor projects and system changes tailored to meet specific customer needs and requirements, ensuring alignment with business goals
• Maintain comprehensive documentation of support issues, solutions, and project changes to ensure transparency and knowledge sharing across teams
• Monitor integrations between third-party systems and SAP SF EC to ensure smooth data flow and address any discrepancies quickly

Requirements

• Bachelor's degree in information technology, Business Administration, or related field
• General knowledge of the integration processes of 3rd party systems with the SAP HR module is important
• General Knowledge of SAP Success Factors Employee Central (EC) platform, including its functionality and capabilities
• Basic knowledge of Zalaris People Hub as a plus, to understand its integration and functionalities within HR processes
• Ability to monitor and manage interfaces between SAP Success Factors EC and third-party systems, with a focus on ensuring data integrity and flow across various types of integrations such as: Employee data transfer, Organizational data, Cost Center, Absences and Wage Types data handling, General Ledger (GL) File transfer to SAP, Travel and Expenses (TnE) Additional Payments, SEPA XML files for secure payments processing
• Strong analytical skills to diagnose issues and develop effective solutions for complex problems
• Ability to maintain and enhance customer relationships through effective communication and support
• Familiarity with ticket management systems to track and manage support requests efficiently
• Understanding of project management principles to successfully manage small-scale projects and changes
• Excellent communication skills to interact with team members and clients, both verbally and in writing
• Willingness to stay updated with the latest SAP developments and adapt to new tools and technologies
• Ability to work independently and manage multiple priorities
• SAP certifications in relevant modules (preferred)
• Understanding of ITIL principles and the overall managed service process
• Very good command of English, both spoken and written
• Knowledge of German will be an additional advantage
• Strong proficiency in using new technologies and AI‑based tools in your daily work (e.g., task automation, information analysis, content creation)

Benefits

• Work flexibility
• hybrid working model, flexible start of the day, workation, sabbatical leave
• Development and upskilling
• our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops and conversations with native speaker
• Wide medical and wellbeing program
• medical care package (incl. dental care, freedom of treatment, physiotherapy), coaching, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling
• Possibility to create your individual benefits package ( a.o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria
• vouchers, discounts on IT equipment and car purchase, 3 paid hours for volunteering per month, Additional paid Birthday Day off
• And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.