Develop a solid understanding of Grubhub's products and services, including their features, benefits, and value propositions
Assist in managing a portfolio of accounts, ensuring timely communication, and addressing basic inquiries or concerns from clients
Assist restaurants in attracting new diners, boosting order volume, and delivering top-quality service to their diners
Conduct regular check-ins with restaurant partners to gather feedback, assess satisfaction levels, and identify areas for improvement
Respond to restaurant inquiries, account issues, and requests or route them to appropriate company departments within turnaround time expectations
Maintain accurate and up-to-date records of client interactions, including notes on discussions, action items, and follow-up tasks
Participate in training sessions and workshops to enhance product knowledge, sales skills, and overall proficiency in account management practices
Proactively seek opportunities to contribute to team goals and initiatives, demonstrating a willingness to learn and grow in the role

Outstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment
Bachelor’s Degree or equivalent years of experience and High School degree/GED required
1-2 years of Sales experience
Experience working with (or selling to) restaurant owners is a major plus
Restaurant experience is also a plus
Native-level fluency in English is required
Candidates fluent in Mandarin or Spanish are strongly preferred
Strong verbal and written communication skills
Confident making outbound dials on the phone
Proven track record of success in meeting and exceeding goals
Impeccable organizational skills, easily balancing multiple tasks at once; self-starter with a strong bias towards action and problem-solving; maximizes effectiveness by focusing time in the right areas
Strong computer skills (MS Office, Google products) with the ability to quickly learn new software
Experience with Salesforce.com or similar CRM is a plus

Account Manager, SMB

Key skills