Develop an in-depth understanding of the customer, their business, objectives, and their workloads and use cases with Boomi
Identify and address technical opportunities, concerns, requests, and align your delivery to their priorities, projects and opportunities
Bring senior-level technical expertise and account management skills to serve your assigned accounts as their main Boomi “go to” person
Proactively monitor your customers’ Boomi environment to identify trends, potential issues, anomalies and partner with support and the customer to investigate and mitigate findings which are outside of “normal”
Offer best practice guidance, ongoing knowledge transfer and detailed recommendations to achieve and maintain optimum health, utilization and performance
Lead regular technical business reviews with each of your assigned accounts to report on platform utilization, overall health and recommendations to maintain health
Build and maintain very strong cross-functional relationships with Global Support, Sales, Customer Success, Engineering and Product
Identify growth opportunities within each of your accounts and proactive partner with your Account Teams to recommend the right solution

Bachelor’s degree or a minimum of 5+ years’ experience supporting and troubleshooting mission-critical enterprise software applications
5+ years or relevant experience as either an Architect, Pre-Sales Engineer, Service Delivery Manager or Consult/Advisor role with (Technical) Account management focus
Demonstrable experience with SaaS, Cloud and Application Integration, middleware and/or B2B integration
Strong understanding of enterprise infrastructure, software and cloud architecture
Natural ability to understand, translate and communicate complex business and technical matters to both Management and Technical audiences
Strong active listening and empathy skills
Polished, persistent and influential communicator
Occasional travel

Technical Account Manager

Key skills