Inside Sales Representative

Role Overview

• Respond promptly to incoming leads and marketing inquiries
• Manage conference-generated leads, ensuring timely follow-up and conversion tracking
• Execute campaign outreach related to specific initiatives (e.g., new preps, 503B initiatives, etc.)
• Utilize CRM system to track all activity, follow-up status, and performance metrics
• Develop and maintain organized outreach cadences for lead nurturing
• Identify and target potential prescribers to expand our compounding pharmacy network
• Qualify leads by assessing their needs, challenges, and potential interest in compounding solutions
• Effectively communicate the value of our compounds and services to move leads through the sales pipeline
• Lead the onboarding process for new prescribers joining the network, ensuring a smooth transition and providing comprehensive training on our services, systems, therapeutic offerings, and processes
• Collaborate with field sales representatives to offer tailored solutions that drive customer retention and growth
• Articulate the value propositions of our compounding pharmacies and their services adeptly, ensuring alignment with provider needs and addressing concerns effectively
• Identify opportunities to expand services and offerings within prescriber accounts, working closely with field sales and marketing teams to drive growth and revenue
• Provide training and educational resources to prescribers and their staff, such as clinical resources, regulatory/preparation updates, and prescription templates
• Re-engage inactive prescribers through structured outreach plans designed to uncover barriers and reestablish engagement
• Implement win-back strategies for churned prescribers by identifying previous pain points and positioning new solutions or product offerings
• Act as a support system for field representatives by assisting in provider communication, gathering provider or practice insights, and sharing relevant updates
• Introduce field sales team and encourage onsite appointments for field representatives with new prospects or current accounts
• Provide field representatives with detailed reports on account history, activity, and opportunities for growth
• Maintain a strong line of communication with field teams to ensure alignment on campaign priorities, regional targets, and account transitions
• Stay informed on therapeutic areas, offerings, and industry trends to educate and guide providers effectively
• Share insights from customer interactions with marketing and sales leadership to influence campaign strategies and product positioning
• Collect and share market feedback and competitive insights from prescriber interactions, marketing campaigns, and events
• Use CRM and tracking tools to document all customer interactions, track progress, and measure outcomes
• Monitor performance metrics such as revenue growth, activity levels, lead conversions, account retention rates, and sales contributions to identify areas for improvement
• Develop and implement strategic plans to organically grow and diversify the network, aligning with organizational projections and collaborating with field sales team to accomplish goals.

Requirements

• High School Diploma Required
• Bachelor’s Degree or Certification as Pharmacy Technician strongly preferred or 4+ years compounding or industry experience
• Proven experience in customer service, business development, or sales is required
• Compounding pharmacy experience is preferred
• Strong interpersonal and communication skills (oral and written), with the ability to build rapport and influence stakeholders at all levels
• Strong phone presence and experience in a high call volume environment
• Knowledge of compounding pharmacy regulations, compliance requirements, and industry standards
• Analytical mindset to qualify leads and identify growth opportunities
• Self-motivated and results-oriented, with a proactive and creative approach to problem-solving, goal achievement, and discovering new opportunities
• Ability to build/maintain customer relationships remotely by being proficient with web presentation tools
• Experience using Microsoft Suite (Word, Outlook, PowerBi, etc.) and Customer Relationship Manager (CRM) software.

Benefits

• Health care insurance (medical, dental, vision)
• Life Insurance
• Supplemental Insurance
• PTO
• 401K matching
• Sick leave