Loan Servicing Quality Assurance Analyst

Role Overview

• Complete a thorough assessment of document provisioning and/or remediation plans assigned and identify items that require clarification.
• Evaluate process remediations received from servicing business units and determine if plan is sufficient to ensure compliance.
• Create and maintain documentation of processes, reports, applications, and procedures as per department policy.
• Conduct testing for internal and external low/medium risk findings to ensure successful plan implementation of resolution and that finding is remediated. Testing must be conducted accurately and in accordance with established testing timelines and standards.
• Identify exception based on testing performed and notify department management of any observations that are outside of the testing scope but require action.
• Obtain approval of testing as documented by department procedure or at the direction of management.
• Perform loan data analysis to validate and communicate test results to servicing business unit as outlined by department management.
• Perform recurring testing as assigned.
• Research external or internal findings, propose initial response(s) to business units, obtain approval if modifications are made to business unit responses ensuring responses are submitted timely to internal and external parties.
• Utilize SharePoint and other systems to track all assignments and update the status accordingly.
• Escalate issues of risk concern to management and maintain appropriate data integrity and confidentiality.
• Follow department procedures for shared mailbox use.
• Perform assigned compliance testing as assigned and promptly escalate compliance concerns.
• Perform other duties as assigned.

Requirements

• High school diploma required; bachelor’s degree or equivalent job experience preferred.
• Three (3) or more years’ experience in mortgage/loan servicing.
• Two (2) or more years’ experience with quality data analysis, testing and reporting.
• Knowledge of mortgage industry terminology, including knowledge of prominent general servicing and default timelines
• Knowledge of utilizing Loan Servicing technology to research, validate and obtain information.
• Proficient in MS Office with basic skills in Excel
• Strong analytical, problem solving, collaboration and technical skills.
• Strong time management skills
• Ability to adapt to changes and work under pressure to meet deadlines.
• Ability to understand, remember, and communicate routine, factual information.
• Ability to organize thoughts and ideas into understandable terminology.

Benefits

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.