Account Manager, SMB

Role Overview

• Reporting to the Director of Account Management, the Account Manager, SMB will own location expansion, upsell/cross-sell, and support retention across a portfolio of small and mid-sized distributor accounts.
• You will be a trusted advisor to your book of business — helping customers realize the full value of Prokeep by identifying and executing opportunities to grow their investment in our platform.
• Proactively prospect into your existing accounts to build a 3x pipeline of expansion opportunities, ensuring consistent pipeline hygiene and accurate forecasting in HubSpot.
• Lead discovery calls, deliver high-impact product demonstrations, handle pricing negotiations, and overcome objections for products like Order Automation and Growth Hub.
• Proactively manage a portfolio of SMB accounts, maintaining strong relationships with key decision-makers and ensuring customers are achieving their desired outcomes with Prokeep.
• Own a monthly and quarterly expansion quota, focusing on location expansion, package upgrades, and new product cross-sell through a consultative, outcome-focused sales approach.
• Partner closely with Customer Success to conduct regular business reviews, align on adoption and value realization strategies, and create natural expansion opportunities while mitigating churn risk. Maintain Gross Revenue Retention (GRR) of 90% or higher across your book of business.
• Collaborate with Customer Success, Marketing, Product, and the broader Sales organization to deliver compelling value narratives and support the customer journey. Serve as the voice of the SMB customer internally, sharing feedback and insights that inform product development and go-to-market strategy.

Requirements

• 2+ years of experience in a quota-carrying account management or expansion sales role in a SaaS organization.
• Demonstrated ability to retain and grow a book of business through consultative relationship management and structured account planning.
• Strong understanding of recurring revenue models and the commercial levers that drive growth and retention.
• Experience managing a high-volume portfolio of SMB accounts with consistent pipeline hygiene and forecast accuracy.
• Familiarity with HubSpot or similar CRM platforms.
• Excellent communication skills (written, verbal, and presentation) with the ability to engage effectively at multiple levels of a customer organization.
• Highly organized, analytical, and able to manage competing priorities in a fast-paced, evolving startup environment.
• Growth-oriented, collaborative, and motivated by both individual and team success.
• You share our values and work in accordance with those values.
• Experience in or familiarity with the wholesale distribution or construction industry is a plus.

Benefits

• Competitive Compensation: Reflecting your expertise and impact.
• Equity Package: Your success is our success—share in the growth you’ll help create.
• Comprehensive Benefits: Health, dental, vision, life, short & long-term disability, 401(k), and employee assistance program (EAP).
• Flexible PTO: Recharge and refocus with the flexibility to manage your time with no preset limits
• Continuous Growth: Yearly education stipend to support your professional development.