Field Service Technician, Coffee Equipment

Role Overview

• Lead the equipment service business for our customers in Orlando, FL area
• Obtain expert knowledge from our training teams to learn the ins and outs of coffee brewers and equipment.
• Provide best-in-class customer service to maximize customer satisfaction and retention.
• Perform service on equipment including proactive maintenance, installations, equipment removals, asset management, and emergency service requests.
• Manage equipment inventories including scheduled warehouse inventory checks and ordering parts as needed.
• Properly document procedures, including electronic invoices, customer names and contact information, reported quality issues and other related activities.
• Drive and maintain a company vehicle, fully equipped with parts, shelving and more to ensure you are comfortable and successful in your career!

Requirements

• High School Diploma or equivalent
• Strong customer service skills
• Basic computer skills, including Microsoft Office
• Valid driver’s license and clean driving record
• Ability to meet physical requirements of the job, including lifting up to 75 pounds and driving on a frequent basis
• Ability to work on-call hours at least once a month. (On-call duties are covered on a rotating 4-week schedule)
• Ability to travel for maintenance coverage in other parts of Florida as needed (could be monthly travel)

Benefits

• Health insurance
• 401(k) matching
• Paid time off
• Flexible work arrangements
• Professional development opportunities