Troubleshoot, diagnose, and resolve system malfunctions using established methods and technical knowledge.
Conduct a Hazard Safety Assessment prior to each job to ensure a safe working environment.
Travel regularly to domestic and international customer sites (approximately 90%) to perform field service functions.
Maintain and manage service tools and repair inventory in field service vehicle.
Communicate directly with customers to assess product usage, gather technical feedback, and deliver on-site product guidance.
Provide product orientation and technical support to customers on operational or maintenance aspects of systems.
Escalate complex or unresolved technical issues to product support engineers or leadership as needed.
Liaise with engineering and design teams to report technical problems and recommend design improvements.
Assist dealer service technicians and provide guidance over the phone or via email when appropriate.
Document service activities, repair actions, and customer interactions clearly and accurately.

High School Diploma or GED
Three (3) or more years of relevant experience in machine assembly, light fabrication, or previous relevant contracting experience
Valid driver’s license must be maintained at all times
Ability to possess a DOT card
Strong mechanical and technical skills
Demonstrated customer relationship and communication strengths
Ability to travel up to 80%, including overnight travel up to 20%

Reasonable accommodations will be provided for qualified individuals with disabilities to support performance across both office and field responsibilities.
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Field Service Technician

Key skills