Utilize critical thinking and judgment to collaborate and inform the case management process
Facilitate appropriate healthcare outcomes for members by providing assistance with appointment scheduling
Identifying and assisting with accessing benefits and education for members through care management tools
Evaluate members through comprehensive evaluation of needs/eligibility and recommend approaches to case resolution
Coordinate and implement assigned care plan activities and monitor care plan progress
Consult with case managers, supervisors, Medical Directors and/or other health programs to overcome barriers to meeting goals
Identify and escalate quality of care issues through established channels
Provide coaching, information, and support to empower members to make independent medical and/or lifestyle choices

2+ years experience in behavioral health or social services
Ability to work 8:00 AM
5:00 PM in assigned market time zone
2+ years of experience with Microsoft Office Applications (Word, Excel, Outlook)
Candidates must have a dedicated workspace free of interruptions

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Analyst, Case Management – Transition of Care

Key skills